Refund policy
WOMEN'S HAVEN – Refund & Return Policy
At WOMEN'S HAVEN, we are committed to providing quality products and a smooth shopping experience for every customer.
Refund Policy
If you are not satisfied with your purchase, you may request a refund within 48 hours of receiving your order.
Refund & Return Courier Charge
Once your refund request is approved, the product price will be refunded.
The return courier charge will be paid by the customer and will be deducted from the refundable amount.
Example:
If your product price is ৳1,000 and the return courier charge is ৳100, your refund amount will be ৳900.
Wrong or Damaged Product
If you receive a product that is:
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Wrong or different from your order
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Damaged upon delivery
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Defective
WOMEN'S HAVEN will cover the return courier charge and provide an appropriate solution through refund or exchange.
Return Conditions
To qualify for a return:
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The product must be unused and unwashed.
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Original packaging, tags, and accessories should be intact.
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You must contact us within 48 hours of receiving the order.
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Products damaged through customer misuse or improper handling are not eligible for a refund.
Refund Processing
After we receive and inspect the returned product, the eligible refund will be processed.
Refunds will be issued through the available payment method used for the original order whenever possible.
Please note that the exact time for receiving the refund may depend on the payment provider or bank.
Order Cancellation
Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible.
How to Request a Refund
Please contact our customer support team with:
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Order Number
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Customer Name
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Phone Number
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Reason for the return/refund
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Photos or videos of the product, if required
Our team will review your request and guide you through the next steps.
Customer Support
For any questions regarding returns or refunds, please contact WOMEN'S HAVEN Customer Support.
WOMEN'S HAVEN — Fashion Made for You.